PRIVACY POLICY
My Verona respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how My Verona (“we”, “us” or “our”) may collect, use, store and disclose personal information when you visit our website, make an enquiry, book or use the space, or otherwise communicate with us.
1. INFORMATION WE MAY COLLECT
Depending on how you interact with My Verona, we may collect personal information including:
- your name;
- email address;
- telephone number;
- business or company name;
- billing and invoicing details;
- information provided as part of a booking or enquiry;
- details relating to your proposed shoot, event, production or other use of My Verona;
- correspondence between you and My Verona;
- payment and transaction information; and
- technical information relating to your use of our website, where collected through website analytics or similar technologies.
We only seek to collect information that is reasonably necessary for operating My Verona and providing our services.
2. HOW WE COLLECT INFORMATION
We may collect personal information when you:
- submit an enquiry through our website;
- contact us by email, telephone, social media or another communication channel;
- request or confirm a booking;
- make a payment;
- attend or use My Verona;
- enter into a collaboration or other commercial arrangement with us; or
- otherwise provide information directly to us.
Certain technical information may also be collected automatically when you visit our website through cookies, analytics tools or similar technologies, where these are enabled.
3. HOW WE USE YOUR INFORMATION
We may use personal information to:
- respond to enquiries;
- check availability and manage bookings;
- provide quotes and invoices;
- process and reconcile payments;
- communicate with you before, during and after a booking;
- provide information relating to access and use of My Verona;
- administer collaborations and other commercial arrangements;
- maintain our business and accounting records;
- improve our website, services and client experience;
- manage disputes, damage or other issues relating to a booking;
- comply with legal, taxation, insurance and regulatory obligations; and
- protect the legitimate interests, property and safety of My Verona, our clients and others.
We will not sell your personal information.
4. PAYMENTS
Payments may be processed using third-party payment providers, financial institutions or accounting platforms.
Where a third-party payment provider processes a transaction, payment information may be collected and processed directly by that provider in accordance with its own privacy policy and terms.
My Verona does not necessarily receive or retain complete payment card details where payments are processed by a third-party provider.
5. DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information where reasonably necessary to:
- service providers who assist us in operating My Verona;
- payment, banking and accounting providers;
- website hosting, email and technology providers;
- professional advisers including accountants, insurers and legal advisers;
- contractors assisting with the operation or maintenance of My Verona; and
- government, regulatory, law enforcement or other authorities where required or authorised by law.
Where practicable, we seek to disclose only the information reasonably required for the relevant purpose.
Some third-party technology or service providers may store or process information outside Australia. Where applicable, their handling of information will also be governed by their own privacy practices and terms.
6. MARKETING COMMUNICATIONS
Where permitted by law, My Verona may use contact details to send information about the space, availability, services, events or other relevant updates.
You may opt out of marketing communications at any time by using an unsubscribe facility where provided or by contacting us directly.
Operational communications relating to an existing enquiry, booking, payment or other transaction are not considered marketing communications.
7. PHOTOGRAPHY & CLIENT CONTENT
Booking or attending My Verona does not automatically give My Verona permission to use a Client's campaign photography, video or other proprietary content for marketing purposes.
Where we wish to share or reproduce Client content, we will seek permission or otherwise ensure that we have an appropriate lawful basis to do so.
Where photography or video is being captured by My Verona at an event, collaboration or other activity for promotional purposes, appropriate notice or consent will be obtained where required.
8. WEBSITE COOKIES & ANALYTICS
Our website may use cookies, analytics tools or similar technologies to understand how visitors interact with the website and to help us improve its performance.
Depending on the services used on the website, third parties may also collect technical information in accordance with their own privacy policies.
You may be able to manage cookies through your browser settings or any cookie controls provided on our website.
9. STORAGE & SECURITY
My Verona takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information may be stored electronically through our email, website, accounting, payment, cloud storage or other business systems.
No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, taxation, accounting, insurance and business record-keeping requirements.
When information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.
10. ACCESS & CORRECTION
You may contact My Verona if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
We may need to verify your identity before responding to a request.
There may be circumstances in which access cannot be provided, including where permitted or required by law.
11. THIRD-PARTY WEBSITES
Our website or communications may contain links to third-party websites or services.
My Verona is not responsible for the privacy practices, security or content of third-party websites.
We encourage you to review the privacy policies of those services before providing personal information.
12. PRIVACY CONCERNS & COMPLAINTS
If you have a question, concern or complaint about how My Verona has handled your personal information, please contact us using the details below.
We will take reasonable steps to review and respond to privacy concerns.
Where applicable, you may also have the right to make a complaint to the Office of the Australian Information Commissioner or another relevant authority.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business practices, website, service providers or applicable requirements.
The current version will be made available on our website and will display the date it was last updated.
14. CONTACT
For privacy enquiries, access or correction requests, or complaints, please contact:
My Verona
Email: info@myverona.com.au